Privacy Policy

1. What Information Do We Collect?

Information you provide to us:

We collect personal information that you voluntarily provide when you fill out a form, book a consultation, or contact us. This may include:

• Name
• Email address
• Phone number
• Business name and details
• Any information you include in messages or form submissions

Information collected automatically:

When you visit our website, we automatically collect certain technical information, including IP address, browser type, device type, operating system, referring URLs, and pages visited. This data helps us understand how our site is being used and improve performance.

2. How Do We Process Your Information?

We process your personal information for the following purposes:

• To respond to inquiries and provide requested services
• To book and manage consultations and client engagements
• To send administrative communications related to your account or project
• To send marketing communications, where you have not opted out
• To analyze and improve our website and services
• To comply with legal obligations

3. Do We Use Cookies and Tracking Technologies?

We use cookies and similar tracking technologies to collect and store information about how you interact with our website. These include:

• Essential cookies required for the site to function
• Analytics cookies that help us understand traffic and usage patterns

Most browsers allow you to refuse or delete cookies through your settings. Doing so may affect certain site functionality.

4. When and With Whom Do We Share Your Information?

We may share your personal information in the following situations:

• With service providers who assist in operating our website and delivering our services (e.g., scheduling tools, CRM platforms, email platforms)
• With business partners, only where relevant to a specific service you have requested
• In connection with a business transfer, merger, or acquisition
• To comply with applicable law, legal process, or government requests
• To protect the rights, safety, or property of Enthrova LLC, our clients, or others

We have not sold or shared personal information to third parties for commercial or advertising purposes.

5. Do We Use AI-Powered Products?

Enthrova offers AI-powered services including AI agents, chatbots, and workflow automation. To deliver these, we may use third-party AI platforms such as OpenAI and Anthropic. When AI tools are used in a client engagement, we configure them with only the information needed to perform the task and in accordance with each provider’s data handling policies.

We do not use your personal information to train AI models without your explicit consent.

6. How Long Do We Keep Your Information?

We retain personal information for as long as is necessary to fulfill the purposes described in this privacy notice, unless a longer retention period is required by law. When information is no longer needed, we delete or anonymize it. If deletion is not immediately possible, we store it securely and isolate it from further use.

7. How Do We Keep Your Information Safe?

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet-based transmission or electronic storage method is completely secure. While we work to protect your information, we cannot guarantee its absolute security.

8. Do We Collect Information from Minors?

We do not knowingly collect or market to individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately at info@enthrova.com and we will take steps to delete it.

9. What Are Your Privacy Rights?

Depending on where you are located, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to withdraw consent for processing, where consent is the legal basis
• The right to opt out of marketing communications at any time

To exercise any of these rights, please contact us at info@enthrova.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

10. Controls for Do-Not-Track Features

Most web browsers include a Do-Not-Track ("DNT") feature that signals to websites that you do not want your browsing activity tracked. Because there is no universally agreed-upon standard for how DNT signals should be interpreted, we do not currently respond to them. If a standard is adopted in the future, we will update this policy accordingly.

11. Do United States Residents Have Specific Rights?

Residents of certain states, including California, Colorado, Connecticut, Virginia, and others, may have additional rights under applicable state privacy laws, including the right to:

• Know what personal information is being collected about them
• Know whether their personal information is being sold or disclosed and to whom
• Opt out of the sale of their personal information
• Access their personal information
• Request deletion of their personal information
• Not be discriminated against for exercising these rights

To submit a request, contact us at info@enthrova.com. We will verify your identity before processing your request and respond within the timeframe required by applicable law.

12. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services — such as LinkedIn or scheduling tools — that are not operated by Enthrova LLC. This privacy policy applies only to our website and services. We have no control over, and assume no responsibility for, the content, privacy practices, or policies of any third-party sites. We encourage you to review the privacy policy of any site you visit.

13. Do We Make Updates to This Policy?

We may update this privacy notice from time to time. When we do, we will revise the "last updated" date at the top of this page. If we make material changes, we may notify you by email or by prominently posting a notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes constitutes acceptance of the updated policy.

14. How Can You Contact Us or Manage Your Data?

If you have questions about this privacy policy, wish to exercise your privacy rights, or want to request access to, correction of, or deletion of the personal information we hold about you, contact us at:

info@enthrova.com
Enthrova LLC
Syracuse, New York
United States

Please include your name, contact information, and a description of your request. We will respond promptly and in accordance with applicable law.